Help Center

ShiaDirectory.online is the UK's premier business directory for Shia-owned businesses. We connect community members with trusted local businesses while supporting Muslim entrepreneurs across the country.

You can search for businesses using our search bar on the homepage or directory page. You can search by business name, category, or location. Use filters to narrow down results by distance, rating, or whether they offer online services.

Yes! Searching and browsing businesses is completely free. Basic business listings are also free. We offer premium features for businesses that want enhanced visibility and additional tools.

Click "Sign In" in the header and enter your email address. We'll send you a magic link to sign in securely - no password needed! This creates your account automatically on first use.

Click "List Your Business" in the header, sign in with your email, and follow our step-by-step process. You'll need basic business information, contact details, and a description of your services.

You'll need your business name, description, contact information, address, website (if applicable), business hours, and categories that describe your services. Additional photos and documents may be required for verification.

Basic listings go live immediately. Verification for our trusted business badge typically takes 2-3 business days. We'll email you updates throughout the process and let you know if we need additional information.

Yes! Once your business is listed, you can log into your dashboard to update information, add photos, respond to reviews, and manage your listing. Changes to core business details may require re-verification.

You can create separate listings for each location, or contact our support team for help with multi-location business management tools available for premium accounts.

Our verification process ensures that businesses are legitimate, operating, and owned by members of our community. Verified businesses receive a trust badge that helps customers identify reliable services.

Typically, we need business registration documents, proof of address, and identification. For some businesses, we may request additional documentation like professional licenses or certifications.

Common reasons include incomplete documentation, business information that doesn't match official records, or inability to confirm community ownership. We'll always explain our decision and help you address any issues.

Yes! If you believe your verification was declined in error, please contact our support team with additional information. We're committed to fair and thorough review processes.

Premium features include featured placement in search results, enhanced business profiles with photo galleries, priority customer support, analytics dashboard, and promotional tools.

Our featured listing plan costs £29/month and includes all premium features. We also offer annual billing with a discount. Check our pricing page for current rates and special offers.

Yes, you can cancel anytime from your business dashboard. Your premium features will remain active until the end of your current billing period, then your listing will revert to the free basic plan.

We offer refunds within 14 days of purchase if you're not satisfied with our premium features. Contact our support team to process a refund request.

We welcome all halal, ethical businesses owned by members of the Shia community. Businesses must comply with Islamic values and UK law. We don't allow businesses involved in alcohol, gambling, or interest-based financial services.

Our verification process includes confirming community connections through documentation and, when needed, community references. We take this responsibility seriously to maintain trust within our directory.

Yes, if you encounter any issues with a business listing or believe it violates our guidelines, please use our report function or contact support. We investigate all reports promptly and fairly.

Verified users can leave reviews for businesses they've used. Reviews are moderated to ensure they're fair and constructive. Business owners can respond to reviews through their dashboard.

Check that you're using the same email address you registered with. Magic links expire after 15 minutes, so request a new one if needed. Clear your browser cache or try a different browser if problems persist.

Try refreshing the page, clearing your browser cache, or using a different browser. If problems continue, contact our support team with details about your device, browser, and the specific issue you're experiencing.

Contact our support team to change your account email address. For security reasons, we'll need to verify both your current and new email addresses before making the change.

Yes, we use industry-standard security measures to protect your data. We're GDPR compliant and follow Islamic principles of trustworthiness in handling your information. See our privacy policy for full details.